SAM Documentation & Policy

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Policy

 

Delivery Policy

We provide a school management software for different types of users – implying you are a stakeholder in the institution. The services in use will be strictly relevant to business use or for a part of internal process within the business that you represent. You are responsible for internet accessibility, or any other accessory required for optimal use of SAM. You can create or modify content utilizing your account within SAM, if needed.

You have all the rights to create, publish and share content initiated within SAM. RND will provide services related to SAM after it is purchased along with service order. RND will provide services after adequate payment is issued for each service/ module for SAM for a specific duration as mentioned in service order. RND will be responsible to provide onsite training for two times after the installation of SAM in your institution.

SAM’s license is renewed after the completion of periodic payments as stipulated by RND in the sales invoice based on the selected package. The license is non-exclusive and non-transferable.

Payment to be made on a quarterly basis by institution after SAM’s purchase. A delay of 2 weeks or more from stipulated time period will lead to accrual of 10% interest or similar as agreed under the approved waiver agreement.

Data Security Policy

We provide a school management software for different types of users – implying you are a stakeholder in the institution. The services in use will be strictly relevant to business use or for a part of internal process within the business that you represent. You are responsible for internet accessibility, or any other accessory required for optimal use of SAM. You can create or modify content utilizing your account within SAM, if needed.

You have all the rights to create, publish and share content initiated within SAM. RND will provide services related to SAM after it is purchased along with service order. RND will provide services after adequate payment is issued for each service/ module for SAM for a specific duration as mentioned in service order. RND will be responsible to provide onsite training for two times after the installation of SAM in your institution.

Service Commitment

We provide maximum uptime for SAM to the tune of 99.5% during working days. We do not have obligation to do so under the terms since we provide SAM and its services solely at our own discretion.

Future support, updates and upgrades, will be according to the discretion of RND and its representatives. Maintenance windows will be conveyed to you in advance and usually midnights will be used for the same to preserve uptime for operations during waking hours in line with the cloud service provider norms. It is recommended by RND to take periodic backups through SAM’s backup solutions.

Any bug or error within SAM will be resolved by RND within a period between 48-72 hours.

Cancellation/ Termination

We have the rights to terminate the agreement by stopping our participation in the service or access to SAM. This agreement will be void if you fail to comply with the terms. You are required to uninstall SAM and its services immediately after termination and not allowed to use SAM or its services from that point onwards.

Refunds and Returns

RND is not liable to any refunds whatsoever due to failure of SAM and its services. There is no warranty applicable to SAM or its services in terms of quality, performance, and other attributes. You are at your own risk in ensuring SAM’s quality and performance. RND is not liable to any issue arising out of SAM’s use. You are expected to make a payment in advance before the stipulated period begins. There is no return of the system possible, you can discontinue the services after the quarter and do not renew your license to use SAM in the school premises. Data will be stored in the cloud for a period of one month post which the data will be eliminated with no recovery possible.

Terms and conditions (Terms)

“All agreements mentioned herein will be known as ‘terms’. Every prospect or reader who is representing a school/ chain of schools and keen on purchasing school automated management software and its modules will be referred to as “you”. RND Infosoft Pvt. Ltd., the developers of SAM software will be hereon referred to as ‘RND’ or ‘we’ or ‘us’. Services pertaining to school automated management software will be hereon mentioned as ‘SAM’.

If you continue to use our services, it will be implied that you have read the ‘terms’ and have agreed to it.

Terms acceptance

By using our service, you enter into a legally binding contract with RND. To use our service, you must be of legal age. Non-agreement to a part or whole of terms would not be accepted by us and you are expected to cease using any of our services. You can accept the terms by clicking on the button provided at the bottom of the page or by continuing the use of SAM and our services.

Service description

We provide a school management software for different types of users – implying you are a stakeholder in the institution. The services in use will be strictly relevant to business use or for a part of internal process within the business that you represent. You are responsible for internet accessibility, or any other accessory required for optimal use of SAM. You can create or modify content utilizing your account within SAM, if needed.

You have all the rights to create, publish and share content initiated within SAM. RND will provide services related to SAM after it is purchased along with service order. RND will provide services after adequate payment is issued for each service/ module for SAM for a specific duration as mentioned in service order. RND will be responsible to provide onsite training for two times after the installation of SAM in your institution.

i. Payments, License and updates

SAM and its services are accessible to you only for the trial period of 30 days with limited features of the Silver package. Even after purchase, this software license is not sold completely to you and SAM is only available to the institution as a revocable license. This license is renewed after the completion of periodic payments as stipulated by RND in the sales invoice based on the selected package. The license is non-exclusive and non-transferable. Payment to be made on a quarterly basis by institution after SAM’s purchase. A delay of 2 weeks or more from stipulated time period will lead to accrual of 10% interest or similar as agreed under the approved waiver agreement.

The license obtained by you is solely to be used for you. You do possess the rights to duplicate, sell or rent SAM to other entities. The license is applicable through installation of SAM within your institution infrastructure. All rights related to the license that are not explicitly mentioned under the agreement will be retained by RND. SAM is not the final software and will require updates on a regular basis in paid or unpaid versions. Automatic updates are available to you only after regular and stipulated payments are completed.

ii. Property protection

SAM is protected under the laws of copyrights, trademarks and under Indian Penal Code and international laws. The data security within SAM is protected with encryption. Owning the license of SAM does not provide you rights to use domain name, trademarks, logo or features for personal/ business use.

iii. Restrictions

Holding license to SAM does not give all-access rights to you. Here are the imposed restrictions:

  • Restrictions from probing, testing or scanning network vulnerability.
  • No action should lead to breaches in security codes or authentication measures set up by RND
  • Tampering with areas of services not included under license agreement should be avoided
  • No rights to commercialize, modify, create, or translate SAM or its services.
  • No right to derive open source code for any service since the open-source code has separate license.

Content responsibility

Authenticity and reliability of content is responsibility of the person submitting the information. Content sharing on SAM implies waiving of rights over the content. RND has all rights to use the content, modify or re-create it. RND does not hold complete knowledge or control over content distribution and sharing in its services, neither is it responsible for offensive, inaccurate, or objectionable content.

RND and its representations are not responsible for the connections or the risk associated with using the content within SAM. It is expected for schools to take backup of the data on a regular basis in their local drive.

Linked services and sites

RND is not responsible for actions associated with terms and conditions of linked sites or third party integration services through SAM. Using the third party linked services imply you agree to their terms and conditions.

Any malpractices experienced during the use and visit to the third party systems is between you and their representatives.

Refunds

RND is not liable to any refunds whatsoever due to failure of SAM and its services. You are expected to assess and use SAM at your own risk.

Returns Policy

There is no warranty is applicable to SAM or its services in terms of quality, performance, and other attributes. You are at your own risk in ensuring SAM’s quality and performance. RND is not liable to any issue arising out of SAM’s use. You are expected to make a payment in advance before the stipulated period begins. There is no return of the system possible, you can discontinue the services after the quarter and do not renew your license to use SAM in the school premises. Data will be stored in the cloud for a period of one month post which the data will be eliminated with no recovery possible.

Limitation of liability

By using SAM, you agree that RND is not liable in any incidental, accidental, or direct damages including loss of profits, goodwill and others owing to SAM or its services. You have the right to uninstall SAM if you believe the damages are high owing to use of SAM or its services.

Waiver

Waiver from RND or failure to exercise rights by RND does not give you the right to deem terms as waiver in the future.

Indemnification

You agree to indemnify RND and its representatives against any damage or losses arising out of claims of another party. Any violation of rights, or violation of terms between you and other party will never be liability for RND unless the violations are authorized by us.

Governing law and resolution of disputes

Any dispute resolution arising due to terms with be carried out in jurisdiction within Ahmedabad.

Changes

Any change made by us is not required to be communicated to you. You have the rights to read the terms. Continuing to use SAM and its services, imply that you agree to the changes too. If you do not agree to the changes made within SAM and its services, you have the right to stop using SAM and its services.

Contact

You can communicate with us related to any queries regarding terms at info@rndinfosoft.com.

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